FREQUENTLY ASKED QUESTIONS

How do I order?

Firstly, you can submit your design through our website using our customization tool. We will then send you a design proof in 1-2 working days. On the design proof there will be a link to the payment page, if everything looks good you can go ahead and pay. If you have any questions or would like to change your design you can contact our sales team sales@purnaa.com.

What does the price include?

  • A design proof from a member of Purnaa’s design team
  • Set up fees
  • Quality assurance
  • Shipping anywhere within the continental US

Can I order a sample?

Yes, it is possible to order a sample with us. This is charged at a higher price because a custom screen needs to be made for your design. It’s the same screen that will be used for your future orders.

How can I be sure my design is centred?

We will send you a design proof prior to payment, unless specified otherwise all designs will be perfectly centred.

Can I order any other color t-shirt?

We currently stock blue, black and grey t-shirts. This may change in the future so if you’re interested in another colour get in touch and we’ll let you know if we add it to our range.

How many colors can I choose?

The maximum number of colours per print is 3.

What are the image requirements?

We accept the following file types: png, jpg, gif. The maximum file size is 10MB.

But I have a vector based image that I want to upload?

Unfortunately, our website doesn’t accept vector based images, but we do! You can email us directly to submit your design customprintgear@purnaa.com.

How long will my order take to arrive?

For t-shirt and hat orders less than 500 pieces, 3-4 weeks from the day that you pay. For other items or above 500 pieces your order is fulfilled from Nepal and will depend on order quantity. For large order inquiries, you can e-mail us at customprintgear@purnaa.com.

What is the minimum number of products that I can buy?

Our minimum order quantities are as follows:

  • T-shirt – 24
  • Baseball cap – 12
  • Tote bag – 500
  • Drawstring bag – 500
  • Beanie – 500
  • Hoodie – 500

I'm looking for other basics that aren't on your site..

We offer custom manufacturing for orders over 500 pieces so if you’re looking for a product that we don’t have on the site get in touch. You can fill out this form here to receive a rough quote: www.purnaa.com/get-started

Why are the minimums on some products higher than others?

We keep stock of t-shirts and baseball caps in the US where our fulfilment agent processes the order as soon as you’ve paid online. Our other products are made to order in Nepal.

What if I have a problem with my order?

Get in touch with us anytime at customprintgear@purnaa.com

What methods of payment are accepted?

We accept all major credit and debit cards.

How and where do you ship?

We use UPS Group and offer free shipping anywhere in the continental United States. International shipping available at an extra cost.

How do I ensure the print is the color I want?

When we send you a proof, we will list Pantone color numbers. You can review these at the Pantone color picker site. We’ll do our best to make a proof with a true color representation of your product, but colors may differ between a computer screen and real life.

Return Policy

If there is an error on our part, we’re committed to make it right. Please review your design proofs carefully. Once you approve it, it will go straight to print and returns are not possible for prints that match the design proof…

Can I talk to customer service rep?

Yes. Please e-mail us at customprintgear@purnaa.com. We’re happy to schedule a call with you…

How does my custom print order help the people of Nepal?

At Purnaa we are dedicated to creating job opportunities for those most marginalised by society. Supporting Purnaa allows us to employ people be from difficult and vulnerable backgrounds, the bigger we grow the more people we can provide jobs to. Your order counts!

Who makes my products?

We currently employ 50 Nepali staff who are a range of ethnicities, castes and ages. We have 4 sewing teams and a cutting team who work together to produce Purnaa products.

Want to visit? We offer tours of our factory to promote Fair Trade manufacturing and give an insight into how clothes should be made! Email us to arrange a tour.

How do I know how my product is priced?

We have meticulously collected information about where every piece of your product has come from and how much it costs so that we can be completely transparent with you, our customer. You can find this information on all product’s pages under the tab ‘The True Cost’. If you have any questions about how your product are made or who makes them please don’t hesitate to get in touch and drop us an email at customprintgear@purnaa.com. We encourage curiosity!

What are sustainable fabrics?

Sustainable fabric is made from fibres that are eco-friendly and are less harmful to the environment than conventional fabrics. 95% of Purnaa’s Custom Print Gear is made from sustainable fabrics such as organic cotton and bamboo. At Purnaa we care about the environment as much as we care about people which is why we’ve chosen fabrics with a low environmental impact.

Organic cotton is cotton that is grown without the use of harmful chemicals or pesticides, the area in which organic cotton is grown is irrigated properly to reduce the amount of water that is needed for the cotton to grow. Organic cotton yields a higher price than conventional cotton and reduces the health risk to farmers and local communities.

The bamboo that we use to make our hoodies is produced from organic bamboo which goes through the viscose process to become fabric. The supplier we buy this fabric from uses a closed loop process to create this fabric meaning it has a very low environmental impact.

How do I share more about Purnaa’s Mission and Sustainability Practices?

We have marketing and communications resources that we’re happy to share with you. Please contact us at customprintgear@purnaa.com.